Growable Digital Solutions

UnboxChat vs the WhatsApp Business App: Which Do You Need?

The free WhatsApp Business app is a good start. This page explains when to move to UnboxChat, our WhatsApp panel on the official Cloud API.

Side by side

The WhatsApp Business app UnboxChat
Team access One phone, a few linked devices Shared inbox for many agents
Broadcasts Limited lists Campaigns with approved templates
Templates Quick replies Template manager
Automation Basic away and greeting messages Keyword automation and an AI chatbot
Integrations None API and webhooks
Forms, catalog and payments Catalog only Forms, catalog, payments and analytics

When the whatsapp business app is enough

  • One or two people answer all chats.
  • You send few or no broadcasts.

When UnboxChat makes sense

  • Several agents need to answer from one number.
  • Software should send messages for you.
  • You run regular broadcast campaigns.

Our view: use the simplest tool that works. When it stops working, you will know. See UnboxChat or book a call.

Questions

What does UnboxChat cost?

Plans start at ₹999 per month for 3 team members. Message charges from Meta are separate.

Do I need a new number?

The number must not be active on the regular WhatsApp apps, or you must migrate it. We guide you through this.

Let us talk

Have a project, or a process that needs fixing?

Tell us about it. We reply within one working day, usually with questions rather than a sales pitch.

  • Reply in one working dayA real person, not a script
  • Written scope and estimateBefore you commit to anything
  • Built in stagesA demo every few weeks